The Doan Group Names Ken Loose as Vice President of Enterprise Partnerships
Recognized industry leader will support nationwide expansion by identifying new opportunities and elevating service delivery
August 25, 2026 (Covington, Ga.) — The Doan Group, a leading national provider of auto, specialty vehicle, heavy equipment, and property appraisal and adjusting services, announced today that insurance appraisal industry leader Ken Loose has joined the company. As Doan’s new Vice President of Enterprise Partnerships, Loose will leverage his more than two decades of industry experience to support and accelerate the company’s and its regional franchise owners’ efforts to enhance services, and expand existing client relationships while helping forge new ones.
“Ken is highly respected in our industry and is well-known for his transformative leadership in large-scale initiatives,” says Roger Crowley, president of The Doan Group. “He has led national organizations, built scalable franchise networks, modernized claims ecosystems, and delivered sustained revenue growth throughout his career.”
Adds Crowley, “His background in material damage operations, enterprise claims strategy, KPI development, and client retention will be a significant asset to our clients and our nationwide appraisal network.”
In his new role, Loose says his vision is to build a claims organization that is recognized as an industry benchmark for customer experience, operational excellence, innovation, and talent development.
“As a leader, I strive to create a culture where accountability, continuous improvement, and collaboration drive every decision,” says Loose. “After meeting with Roger and his talented team and based on the interactions I have had with a few of the hard-working and dedicated Doan franchise owners, I continue to come away impressed and inspired by what I am seeing and hearing.
“This is an organization where innovation accelerates service, data drives decisions, people fuel success, and every claim is handled with speed, accuracy, empathy, and integrity,” says Loose. “My goal is to harness that energy and momentum, set clear expectations and metrics for our future, and deliver to our customers a single-source appraisal partner that is trustworthy, reliable, drives value, and positively impacts their bottom line.”
At The Doan Group, claim assignments are handled by the local Doan provider, so customers know the person involved understands the area and the circumstances around the claims. To see a map of our coverage capabilities, visit the Doan Nationwide Coverage Map. And for a complete list of all services offered by The Doan Group, visit https://doan.com/services/.