team

Extensive Industry Expertise Combined with Seasoned Local Market Experts

From the field to the desk to the top of the house, you and your customers are in good hands with The Doan Group.

Files are reviewed prior to submission for accuracy and adherence to the individual carrier’s unique guidelines.

We strive to give the client the most complete and reliable claim files the first time, documented with effective photos and reporting, and accurate and detailed estimates, while containing loss costs and compressing cycle time.

HISTORY

TECHNOLOGY

VALUES

TEAM

Our Leadership

Roger Crowley
Executive Vice President
An industry veteran of more than 30 years, Roger provides leadership over all sales and marketing for The Doan Group, as well as Doan's nationwide franchise owner network. He also drives innovation and the expansion of services provided to Doan customers.

    Location:

    Franklin, TN

      Years at Doan:

      4

        Years in the Industry:

        31

          Best Part of Working with Doan:

          "Our people and being part of The Doan Group brand!"
          Amanda Williams
          Vice President, Corporate Services
          Amanda oversees The Doan Group's nationwide operations, providing strategic leadership to ensure strict adherence to quality control, cycle time, cost containment and customer guidelines. Her goal ultimately is to deliver on the Doan promise that every customer and every policyholder is taken very good care of and is highly satisfied.

            Location:

            Atlanta, GA

              Years at Doan:

              17

                Years in the Industry:

                17

                  Best Part of Working with Doan:

                  "The people. We share a common goal and all work together to provide the highest level of service to our customers."

                  Our Corporate Management Team

                  Josh Kane
                  Director of Specialty Lines and Auto Material Damage
                  Location: Sugar Hill, GA
                  Years at Doan: 6
                  Years in the Industry: 27
                  "I enjoy working with my coworkers the most. We are always willing to provide a helping hand."
                  Aaron King
                  Sales Manager
                  Location: Tampa, FL
                  Years at Doan: 3
                  Years in the Industry: 3
                  "The ability to grow our business."
                  Shelley Farmer
                  Claims Manager
                  Location: Locust Grove, GA
                  Years at Doan: 11
                  Years in the Industry: 11
                  "I feel like I have a family here at Doan. All of my colleagues are great to work with. Everyone takes so much pride in creating such a wonderful atmosphere."
                  Felycia Hall
                  Claims Supervisor
                  Location: Jackson, GA
                  Years at Doan: 12
                  Years in the Industry: 12
                  "Our staff and customer service motto."

                  Our Team of Local Experts

                  Our franchise owners are integral to our ability to serve every need of our customers. They and their teams have a local presence, so they understand the area and the perils that impact it.

                  Stanley Santaniello
                  Florida - Southeast Region
                  Years as Doan Franchise Owner: 16
                  Years in the Industry: 26
                  Best part of being a Doan Franchise Owner: "Being my own boss and the support from Doan home office."
                  Gary Poole
                  Florida - Fort Myers
                  Years as Doan Franchise Owner: 27
                  Years in the Industry: 37
                  Best part of being a Doan Franchise Owner: "Great company. Great people."
                  Dominick & Zeny Caravella
                  MA | NJ | NY | RI | Doan/Viking
                  Years as Doan Franchise Owner: 9
                  Years in the Industry: 42
                  Best part of being a Doan Franchise Owner: "It's created opportunities for several people in my family."
                  Jordan & Brittani Dani
                  CA | TN
                  Years as Doan Franchise Owner: 4
                  Years in the Industry: 11
                  Best part of being a Doan Franchise Owner: "Being able to have a family owned and family ran business. Also being able to grow and make it your own."
                  Aaron & Lyndi Dani
                  CA | TX
                  Years as Doan Franchise Owner: 2
                  Years in the Industry: 29
                  Best part of being a Doan Franchise Owner: "We get to work with the best of the best! Professional leadership assists us in every way possible. Doan is a client-focused business and great to work with!"
                  Nicholas Nauroth
                  CT | VA
                  Years as Doan Franchise Owner: 3
                  Years in the Industry: 7
                  Best part of being a Doan Franchise Owner: "The freedom to make my own schedule which allows me to spend more me with my family."
                  Scott Hoff
                  GA | NC | SC
                  Years as Doan Franchise Owner: 4
                  Years in the Industry: 31
                  Best part of being a Doan Franchise Owner: "We have a great cycle time and I hope to continue growing my business."
                  Lee Goforth
                  AL Co-Owner
                  Years as Doan Franchise Owner: 4
                  Years in the Industry: 26
                  Best part of being a Doan Franchise Owner: "Being able to utilize the skills and knowledge I have gained by my 25 years in and around the insurance industry to propel The Doan Group forward."
                  Michelle Petereit
                  AL Co-Owner
                  Years as Doan Franchise Owner: 1
                  Years in the Industry: 20+
                  Best part of being a Doan Franchise Owner: "Lead by example and show new appraisers they can take their future into their own hands and make this a lifelong career choice, building a legacy for themselves and future generations."
                  Kyle Boes
                  MD | Washington, D.C.
                  Years as Doan Franchise Owner: 1
                  Years in the Industry: 13
                  Best part of being a Doan Franchise Owner: "Between the steady help of the other franchise owners and corporate support, I look forward to seeing where this journey takes all of us. It’s an individual franchise but a team effort."
                  Charlie Caravella
                  ME | VT | NH
                  Years as Doan Franchise Owner: 2
                  Years in the Industry: 25
                  Best part of being a Doan Franchise Owner: "We have support from a larger entity. This helps with marketing, price leveraging, and many shared resources."
                  Bryan & Elizabeth Benson
                  OK
                  Years as Doan Franchise Owner: 1
                  Years in the Industry: 1
                  Best part of being a Doan Franchise Owner: "As a former Doan customer, we have always been impressed by the commitment to outstanding service and quality. We knew this was an opportunity to be a part of an incredible and supportive community while also having the ability to create our own opportunities too."
                  Ralph & Paola Rivera
                  Florida - Tampa
                  Years as Doan Franchise Owner: 1
                  Years in the Industry: 29
                  Best part of being a Doan Franchise Owner: "The opportunity to have a family-owned business. This is possible thanks to this wonderful company and it’s very helpful team!"