The Doan Group Celebrates 45 Years of Service

Insurance appraisal firm has been providing insurance carriers with local market experts nationwide since 1981.

July 7, 2026 (Covington, Ga.) — The Doan Group, a leading national provider of auto, specialty vehicle, heavy equipment, and property appraisal and adjusting services, is proud to recognize 45 years of delivering service and industry expertise with integrity and innovation.

Although Doan began as a small independent provider of appraisal services in Buffalo, NY, its reputation for upholding the principles of professionalism, fairness, and quality was the catalyst that powered its expansion throughout New England.

Since being acquired in 2020 by Woodland Capital Holdings, and under the leadership of President Roger Crowley, Doan has experienced 300% growth. Insurance carriers have been increasingly drawn to the firm’s founding values, boutique service approach, and local market expert model.

“Insurance carriers have connected deeply with The Doan Group’s model of ensuring the people managing their claim assignments also live in or near the communities where their policyholders are. That level of local familiarity and accuracy cannot be replicated using an overseas workforce or even with most centralized, domestic models,” says Crowley.

“The key metrics of service are as important to us as analytical metrics, such as cycle time and supplement rate. Our customers recognize that, and their customers in turn respond to it by expressing higher levels of satisfaction and retention,” says Crowley.

Vice President of Operations Amanda Williams, as Doan’s longest-tenured team member at 20 years, has had the pleasure – and unique perspective – of witnessing Doan’s exciting evolution.

“It is actually stunning when I think back to where Doan was when I began my career here nearly two decades ago compared to where we are today,” says Williams. “Despite the staggering growth in size and national footprint, and the massive evolution of our systems and technology, all of which I am incredibly proud of, what makes me most proud is that every day it still feels like a small, close-knit company of familiar friends and family, and not some nameless, faceless corporation.”

Adds Williams, “I believe our customers feel that difference, too.”

“I couldn’t be more proud of what Roger and Amanda and everyone at The Doan Group have accomplished over the last five years,” says Tim Davis, Jr., of Woodland Capital Holdings. “The way the entire team has committed itself to honoring the legacy and values that began with Ron Doan back in 1981 while gracefully ushering the company into the industry’s modern era is remarkable. It is exciting to see the steep growth Doan has experienced and recognize the uncapped potential before the team.”

At The Doan Group, claim assignments are handled by the local Doan provider, so customers know the person involved understands the area and the circumstances around the claims. To see a map of our coverage capabilities, visit the Doan Nationwide Coverage Map. And for a complete list of all services offered by The Doan Group, visit https://doan.com/services/.

The Doan Group provides nationwide vehicle, specialty, and property appraisal and adjusting services to the insurance industry. Headquartered in Covington, Georgia, the company has regional offices throughout the U.S. to provide its customers and their clients with a reliable, efficient national coverage network, operated and supported by local market experts.

For more information about The Doan Group and its services, please visit https://doan.com/ or contact us at info@doan.com.