team

Extensive Industry Expertise Combined with Seasoned Local Market Experts

From the field to the desk to the top of the house, you and your customers are in good hands with The Doan Group.

Files are reviewed prior to submission for accuracy and adherence to the individual carrier’s unique guidelines.

We strive to give the client the most complete and reliable claim files the first time, documented with effective photos and reporting, and accurate and detailed estimates, while containing loss costs and compressing cycle time.

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HISTORY

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TECHNOLOGY

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VALUES

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TEAM

Our Leadership

Roger Crowley

President

An industry veteran of more than 30 years, Roger provides leadership over all sales and marketing for The Doan Group, as well as Doan's nationwide franchise owner network. He also drives innovation and the expansion of services provided to Doan customers.

Location:

Franklin, TN

Years at Doan:

Years in the Industry:

Best Part of Working with Doan:

"Our people and being part of The Doan Group brand!"

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Amanda Williams

Vice President, Corporate Services

Amanda oversees The Doan Group's nationwide operations, providing strategic leadership to ensure strict adherence to quality control, cycle time, cost containment and customer guidelines. Her goal ultimately is to deliver on the Doan promise that every customer and every policyholder is taken very good care of and is highly satisfied.

Location:

Atlanta, GA

Years at Doan:

Years in the Industry:

Best Part of Working with Doan:

"The people. We share a common goal and all work together to provide the highest level of service to our customers."

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Ken Loose

Vice President, Enterprise Partnerships

Ken beings decades of insurance industry experience to bear, having led national organizations, built scalable franchise networks, modernized claims ecosystems, and delivered sustained revenue growth throughout his career.

Location:

Dallas, TX

Years at Doan:

Years in the Industry:

Best Part of Working with Doan:

"This is an organization where innovation accelerates service, data drives decisions, people fuel success, and every claim is handled with speed, accuracy, empathy, and integrity."

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Our Corporate Management Team

Josh Kane

Director of Specialty Lines and Auto Material Damage

Location: Sugar Hill, GA
Years at Doan: 6
Years in the Industry: 27
"I enjoy working with my coworkers the most. We are always willing to provide a helping hand."

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Aaron King

Sales Manager

Location: Tampa, FL
Years at Doan: 3
Years in the Industry: 3
"The ability to grow our business."

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Felycia Hall

Claims Manager

Location: Jackson, GA
Years at Doan: 12
Years in the Industry: 12
"Our staff and customer service motto."

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Our Team of Local Experts

Our franchise owners are integral to our ability to serve every need of our customers. They and their teams have a local presence, so they understand the area and the perils that impact it.

Stanley & Joyce Santaniello

Florida - Southern Region

Years as Doan Franchise Owner: 16
Years in the Industry: 26
Best part of being a Doan Franchise Owner: "Being my own boss and the support from Doan home office."

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Dominick & Zeny Caravella

MA | RI | Doan/Viking

Years as Doan Franchise Owner: 9
Years in the Industry: 42
Best part of being a Doan Franchise Owner: "It's created opportunities for several people in my family."

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Jordan & Brittani Dani

CA | GA | TN

Years as Doan Franchise Owner: 4
Years in the Industry: 11
Best part of being a Doan Franchise Owner: "Being able to have a family owned and family ran business. Also being able to grow and make it your own."

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Aaron & Lyndi Dani

CA | TX

Years as Doan Franchise Owner: 2
Years in the Industry: 29
Best part of being a Doan Franchise Owner: "We get to work with the best of the best! Professional leadership assists us in every way possible. Doan is a client-focused business and great to work with!"

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Nicholas Nauroth

Years as Doan Franchise Owner: 3
Years in the Industry: 7
Best part of being a Doan Franchise Owner: "The freedom to make my own schedule which allows me to spend more me with my family."

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Lee Goforth

AL Co-Owner

Years as Doan Franchise Owner: 4
Years in the Industry: 26
Best part of being a Doan Franchise Owner: "Being able to utilize the skills and knowledge I have gained by my 25 years in and around the insurance industry to propel The Doan Group forward."

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Michelle Petereit

AL Co-Owner

Years as Doan Franchise Owner: 1
Years in the Industry: 20+
Best part of being a Doan Franchise Owner: "Lead by example and show new appraisers they can take their future into their own hands and make this a lifelong career choice, building a legacy for themselves and future generations."

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Kyle Boes

MD | Washington, D.C. | NC

Years as Doan Franchise Owner: 1
Years in the Industry: 13
Best part of being a Doan Franchise Owner: "Between the steady help of the other franchise owners and corporate support, I look forward to seeing where this journey takes all of us. It’s an individual franchise but a team effort."

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Cassandra Caravella

ME | NH | VT

Years as Doan Franchise Owner: 3
Years in the Industry: 6
Best part of being a Doan Franchise Owner: "It offers a blend of professional success and personal fulfillment. It not only fosters financial growth but also supports family values, allowing owners to be actively present in their children's lives."

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Ralph & Paola Rivera

Florida - Northern Region

Years as Doan Franchise Owner: 1
Years in the Industry: 29
Best part of being a Doan Franchise Owner: "The opportunity to have a family-owned business. This is possible thanks to this wonderful company and its very helpful team!"

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Hashim Jaludi

NJ | NY

Years as Doan Franchise Owner: 1
Years in the Industry: 1
Best part of being a Doan Franchise Owner: "All the great people at Doan who are always available to help."

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Daryl & Kindra Kennedy

IA | IL | MO

Years as Doan Franchise Owner: 1
Years in the Industry: 31
Best part of being a Doan Franchise Owner: "We are so excited to partner with one of the most recognizable names in the industry. We look forward to growing with The Doan Group and building relationships with all of our clients."

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Ebrima Dibba

Years as Doan Franchise Owner: 1
Years in the Industry: 3
Best part of being a Doan Franchise Owner: "The support and resources provided by The Doan Group, including training, marketing, and operational assistance, empower me to effectively grow my business while maintaining a high level of service."

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Nathan Loy

Years as Doan Franchise Owner: 1
Years in the Industry: 3
Best part of being a Doan Franchise Owner: "The amount of teamwork and support available that ensures we provide the highest level of service."

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Mike & Mary Beth Dunklee

MI | IN | OH

Years as Doan Franchise Owner: 1
Years in the Industry: 5
Best part of being a Doan Franchise Owner: "An unbending willingness to share with and support one another, and an incredible desire to learn and do whatever it takes to innovate their service and satisfy the customer."

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